FAQs
Frequently Asked Questions (FAQs):
Q: Are all the items on your website authentic?
A: Yes, we take great care in ensuring the authenticity of all our items. We have a rigorous authentication process conducted by our knowledgeable experts to guarantee that every designer bag and rare item we sell is genuine.
Q: What condition are the preloved items in?
A: The condition of our preloved items may vary, and we provide detailed descriptions and images for each product to give you a clear understanding of its condition. We strive to be transparent about any signs of wear or imperfections, so you can make an informed decision before purchasing.
Q: Can I return or exchange an item?
A: We understand that sometimes a purchase may not meet your expectations. At the moment we do not offer a return and exchange policy.
Q: How do you price your items?
A: Our pricing is based on various factors such as the brand, rarity, condition, and market demand of each item. We strive to offer competitive and fair prices for each item.
Q: Do you offer warranties or guarantees?
A: While we do not offer warranties on our preloved items, we guarantee their authenticity. We stand behind the products we sell and ensure that they have undergone thorough authentication processes.
Q: Can I request additional photos or information about an item?
A: Absolutely! We understand the importance of providing as much information as possible. If you require additional photos or have specific questions about an item, please reach out to our customer support team, and we will be happy to assist you.
Q: Where are you shipping from?
A: We ship from Ottawa, Canada.
Q: How do you ship the items?
A: We take great care in packaging and shipping your items securely. We use trusted shipping carriers and provide tracking information for your convenience. Shipping options and rates will be displayed during the checkout process.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please note that international shipping may be subject to customs duties, taxes, or other fees imposed by the destination country, which are the responsibility of the buyer.
Q: How can I contact your customer support team?
A: We are here to assist you! You can reach our customer support team by visiting our Contact Us page. We aim to respond to your inquiries promptly.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us. We are committed to providing an exceptional shopping experience for our valued customers.